Refund Policy

1. Failed Verification Lookups

If a verification lookup fails due to server connectivity, upstream provider timeout, or internal system fault, your wallet will automatically be credited with a full refund of the deducted amount.

2. Invalid / Non-Existent Records

Queries executed against valid provider infrastructure where the submitted number is confirmed "Not Found" by NIMC/NIBSS are considered successful queries and are not eligible for automated refunds.

3. Rejected Modification Applications

If a NIN modification request is rejected by administrative compliance, the administrator will provide a detailed rejection note and may issue a wallet refund or credit depending on the application context.

4. Processing Refund Inquiries

To request manual review of any disputed transaction, contact our billing desk at support@verifyng.com with your transaction reference.