FAQ
Questions, answered.
Answers about verification speed, wallet funding and slip printing.
General
How fast are NIN & BVN verifications processed?
NIN and BVN lookup queries are executed in real-time, returning results within seconds once submitted.
What happens if a verification request fails?
If a service request fails due to a system or provider error, your wallet will automatically be refunded or reviewed by an admin.
Wallet & payments
How do I fund my prepaid wallet balance?
Navigate to the Wallet section inside your console dashboard and enter the amount you wish to credit. Payments are secured via Paystack.
Have more questions?
Our support team is ready to help with lookups, payments and technical setup.